Name/Tagline
Optimal Management of Demand

Description
Increasing demands and time pressures accelerated by the pandemics make organizations ask for new automations to proactively manage their environments. The OMD framework produced in this project helps businesses to assign the correct agent to a specific service demand effectively, and remotely. This will shorten the time and reduce the cost of operations avoiding repetitions. The OMD framework will rapidly contribute to many sectors effectively using AI models to improve service as a CSM approach. Improving the overall efficiency of operations on the supply side, the project also increases customer happiness.

Responsible
Goreti Marreiros (ISEP)

Project Coordinator
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